Privacy Policy

Effective Date: 1 September 2025

1. Introduction

Kangaroo Segway Tours operates segway tours in Queensland, Australia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information

  • Contact Details: Name, phone number, email address, postal address
  • Identification: Date of birth, identification documents (for age verification)
  • Booking Information: Tour preferences, group size, special requirements
  • Payment Information: Credit card details, billing address (processed securely through our payment provider)
  • Emergency Contact: Name and phone number of emergency contact person
  • Health Information: Relevant medical conditions or physical limitations that may affect tour participation

2.2 Non-Personal Information

  • Website usage data and analytics
  • Device information and IP addresses
  • Marketing preferences and communication history

3. How We Collect Information

We collect information:

  • Directly from you when booking tours, contacting us, or visiting our premises
  • Through our website, booking systems, and online forms
  • From third-party booking platforms and travel agents
  • During pre-tour safety briefings and waivers

4. How We Use Your Information

We use your personal information to:

  • Process and manage your tour bookings
  • Conduct safety briefings and ensure tour safety
  • Communicate with you about your booking and tour details
  • Process payments and manage billing
  • Contact emergency contacts if necessary, during tours
  • Improve our services and customer experience
  • Send marketing communications (with your consent)
  • Comply with legal obligations and industry regulations

5. Information Sharing and Disclosure

We may share your information with:

  • Emergency Services: In case of accidents or medical emergencies
  • Insurance Providers: For insurance claims and coverage verification
  • Payment Processors: To process tour payments securely
  • Third-party Booking Platforms: Where you’ve booked through their services
  • Legal Authorities: When required by law or to protect safety
  • Service Providers: Who assist with our business operations (under strict confidentiality)

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate security measures to protect your personal information, including:

  • Secure data storage and transmission protocols
  • Limited access to personal information on a need-to-know basis
  • Regular security assessments and updates
  • Staff training on privacy and data protection

7. Data Retention

We retain your personal information for:

  • Booking and payment records: 7 years (for tax and business purposes)
  • Safety waivers and incident reports: 7 years (for insurance and legal purposes)
  • Marketing communications: Until you unsubscribe or withdraw consent
  • Other personal information: Only as long as necessary for the purposes collected

8. Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt-out of marketing communications
  • Make a complaint about our handling of your personal information

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Improve website functionality and user experience
  • Analyse website traffic and usage patterns
  • Provide targeted marketing (with your consent)

You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the effective date.

12. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

Kangaroo Segway Tours – BRISBANE
Email: [email protected]
Phone: (07) 2111 6360
Address: Riverlife Adventure Centre, Naval Stores Kangaroo Point Cliffs Drive, Kangaroo Point QLD 4169
Brisbane, QLD, Australia

Emergency Contact: 0456629293

For privacy complaints that cannot be resolved directly with us, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.